Hey there! At Watchlabte, we’re not just another faceless e-commerce store—we’re a small team of watch enthusiasts who genuinely care about what you think. Ever since our founder started this journey from a tiny workshop in Omaha, we’ve made it a point to personally reply to every email. No bots, no canned responses—just real conversations.
Honestly, some of our best ideas came from late-night emails with customers like you. So don’t hold back—whether it’s a question, a suggestion, or just a story about your favorite timepiece, we’re all ears.
Prefer old-school methods? We get it. Here’s how to reach us:
Fun fact: Our phone’s ringtone is the sound of a mechanical watch winding. Corny? Maybe. But it makes us smile every time.
Last month, a customer named Sarah emailed us about wanting thinner watch straps for petite wrists. Guess what? We’re now prototyping three new designs based on her feedback. That’s the power of speaking up!
Not sure if your idea is "worth sharing"? Trust us, it is. Drop us a line via our live chat (look for the little watch icon in the corner) or fill out our contact form. We read every single submission—over coffee, usually with a cinnamon roll on the side.
Quick tip: If you’re asking about order status, include your order number. It helps us pull up your details faster while we’re juggling our morning espresso!
